Refund and Return Policy
Questions on Returns
For unwanted / buyer's remorse items and items not within return policy - all returns accepted within 30 days after receiving the item, refund given as money back or exchanges, return shipping to be paid by buyer. Returns must be in the same condition when received as when shipped. There is a 15% restocking fee on items returned for unwanted items or buyers remorse. If item is not in same condition or used, refund will be based on usage.
Buyer’s remorse includes, but is not limited to: Accidental orders/ordering incorrect items. A product does not perform as expected but is not defective or damaged (Please note that not all items can be returned if opened such as consumable products. Please contact us to inquire if your opened item qualifies for a return.) Choosing to return a damaged item instead of accepting replacement parts
For damaged and wrong items - Refunds are given typically given as money back, shipping is not paid by the buyer. Please put into the comments section any issues regarding the product or condition.
DAMAGED ORDERS: We must be notified immediately of orders that arrive with damage. It is the customer’s responsibility to thoroughly inspect packages before signing for them. If the driver will wait, please check the package and have them note any damage to the product. Inform us immediately that you have received a damaged package. If signature is not required for delivery, if you are unable to accept delivery.
DEFECTIVE OR INCORRECT ORDERS: If an item is defective or we made an error processing your order, either a prepaid return label will be issued for the return or a refund will be processed and you can keep the product. No additional costs to you.
UNDELIVERABLE/INSUFFICIENT ADDRESSES: We are not responsible for shipping charges when orders are returned due to undeliverable addresses. After the order is returned a refund will be issued. All shipping costs and up to a 15% restocking fee will be deducted. Before placing an order please check to make sure you are using the correct address.
CANCELLATIONS: We have a built in automation to ship products as quickly as possible to ensure timely receipt of your order. Orders cannot always be cancelled but if you request cancellation we will do our best to stop the order before processing. Orders can usually be cancelled up to 45 minutes after the order is placed. To ensure your cancellation request is easily noticeable sure to use “cancellation” as the email subject. After an order is shipped, we are unable to cancel or modify the order. This includes the shipping address. If your order has already shipped, please accept the package and contact us for return authorization to return the package for a partial refund.
LOST SHIPMENTS & OTHER ORDER ISSUES: If you have not received your order and tracking shows it has been delivered you must report it to us within 10 days of the shipping date. Tracking is provided via your account so you can monitor the shipping process.
For unwanted / buyer's remorse items and items not within return policy - all returns accepted within 30 days after receiving the item, refund given as money back or exchanges, return shipping to be paid by buyer. Returns must be in the same condition when received as when shipped. There is a 15% restocking fee on items returned for unwanted items or buyers remorse. If item is not in same condition or used, refund will be based on usage.
Buyer’s remorse includes, but is not limited to: Accidental orders/ordering incorrect items. A product does not perform as expected but is not defective or damaged (Please note that not all items can be returned if opened such as consumable products. Please contact us to inquire if your opened item qualifies for a return.) Choosing to return a damaged item instead of accepting replacement parts
For damaged and wrong items - Refunds are given typically given as money back, shipping is not paid by the buyer. Please put into the comments section any issues regarding the product or condition.
DAMAGED ORDERS: We must be notified immediately of orders that arrive with damage. It is the customer’s responsibility to thoroughly inspect packages before signing for them. If the driver will wait, please check the package and have them note any damage to the product. Inform us immediately that you have received a damaged package. If signature is not required for delivery, if you are unable to accept delivery.
DEFECTIVE OR INCORRECT ORDERS: If an item is defective or we made an error processing your order, either a prepaid return label will be issued for the return or a refund will be processed and you can keep the product. No additional costs to you.
UNDELIVERABLE/INSUFFICIENT ADDRESSES: We are not responsible for shipping charges when orders are returned due to undeliverable addresses. After the order is returned a refund will be issued. All shipping costs and up to a 15% restocking fee will be deducted. Before placing an order please check to make sure you are using the correct address.
CANCELLATIONS: We have a built in automation to ship products as quickly as possible to ensure timely receipt of your order. Orders cannot always be cancelled but if you request cancellation we will do our best to stop the order before processing. Orders can usually be cancelled up to 45 minutes after the order is placed. To ensure your cancellation request is easily noticeable sure to use “cancellation” as the email subject. After an order is shipped, we are unable to cancel or modify the order. This includes the shipping address. If your order has already shipped, please accept the package and contact us for return authorization to return the package for a partial refund.
LOST SHIPMENTS & OTHER ORDER ISSUES: If you have not received your order and tracking shows it has been delivered you must report it to us within 10 days of the shipping date. Tracking is provided via your account so you can monitor the shipping process.